1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of MurMur’s websites and services. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service. We may update these Terms from time to time. Material changes will be communicated via the Service or by email where feasible. Your continued use after changes become effective constitutes acceptance of the updated Terms.
2. Eligibility and Account Registration
You must be at least 13 years old to use MurMur AI. You may not use the Service if you are located in a country subject to Canadian, U.S., or international export restrictions. You must create an account to access certain features. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for all activities under your account. Do not share your password or sign-in links, and notify us immediately of any unauthorized use.
3. Credits and Payment
MurMur operates on a credit-based system. You may purchase interview credits for a one-time fee. Credits remain valid for 12 months from purchase. They may be forfeited if your account is inactive for more than 18 months, or if your account is suspended or terminated. We may, at our discretion, grant free credits (for example, as part of promotions or onboarding). Prices and credit packages may change from time to time; changes do not affect credits you already purchased.
Payments are processed by third-party payment processors. We do not store your full payment card information. Unless required by law, purchases are non-refundable once credits have been used. If you encounter technical issues that prevent you from using a purchased credit, please contact support within 14 days for an account credit or replacement.
4. License and Permitted Use
MurMur grants you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes in preparing for interviews. You agree not to:
- Copy, modify, distribute, sell, or lease any part of the Service or the generated hints;
- Reverse-engineer, decompile, or attempt to extract the source code;
- Access the Service using automated means (bots, scrapers) except with express permission;
- Circumvent or disable any security or access control features;
- Use the Service to harass, discriminate, or engage in unlawful conduct;
- Record, capture, or publicly share the overlay prompts or session outputs without consent or our written permission;
You are solely responsible for ensuring your use of the Service complies with all applicable laws, including obtaining any required consent from interview participants before allowing audio to be processed. While MurMur does not record or store audio, it may process audio in real time using third-party transcription services. Transcribed text may be processed by third-party services to generate contextual interview hints. By using the Service, you confirm that such processing is legally permitted and that you have obtained necessary permissions from all participants.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in misuse.
5. User Content and Conduct
By uploading or generating user content (e.g., resume information, session metadata), you grant MurMur a worldwide, non-exclusive license to use, host, and process that content solely to operate and improve the Service. You retain ownership of your content. You represent that you have the necessary rights to provide such content and that it does not infringe the rights of others.
6. Privacy and Data Practices
Our collection and use of personal information is described in the Privacy Policy. By using the Service, you consent to our data practices. We do not sell user data and only share information with trusted processors needed to deliver the Service.
7. Termination
You may stop using the Service and request deletion of your account at any time. MurMur may suspend or terminate your access if you violate these Terms, misuse the Service, or if we discontinue the Service. Upon termination, your license ends and you must cease use; unused credits are forfeited and non-refundable.
8. Disclaimer of Warranties
The Service is provided "as-is" and "as available." To the extent permitted by law, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy. We are not responsible for loss of data, interruption of service, or outcomes resulting from use of AI-generated content.
9. Limitation of Liability
To the maximum extent permitted by law, MurMur will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service. Our total liability will not exceed the greater of (a) the amount you have paid for credits in the 12 months preceding the claim, or (b) 50 Canadian dollars. Some jurisdictions do not allow certain limitations, so these exclusions may not apply to you.
10. Indemnification
You agree to indemnify and hold MurMur, its owner, and affiliates harmless from any claims, losses, liabilities, and expenses (including attorneys’ fees) arising from your misuse of the Service, violation of these Terms, or infringement of any third-party rights.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. You consent to the exclusive jurisdiction of the courts located in Calgary, Alberta. Each party waives the right to participate in class actions or representative lawsuits and agrees to resolve disputes on an individual basis.
12. Changes to the Service and Terms
We may add, remove, or modify features of the Service at any time. We may also modify these Terms. When we do, we will notify you through the Service or by email if the changes are material. If you do not agree to the modifications, you must stop using the Service. Continued use constitutes acceptance of the updated Terms.
13. Contact Information
For questions about these Terms or the Service, please contact support@murmur-ai.com. If you have concerns about our data practices, please review our Privacy Policy or contact us as described there.